Privacy policy

Last updated November 8, 2026. Legal review: Rate compliance, November 9, 2026

What we collect

We collect what you choose to give us. That can include your name, phone number, email address, whether you are buying or refinancing, a rough price range, your timeline, your message, and your answers to the VA eligibility check. If you ask us to email a payment breakdown, we collect your email address and the calculator figures you entered.

The calculator and eligibility check work in your browser, and nothing is sent to us unless you submit a form. Our website forms never ask for your Social Security number, date of birth, or bank details.

How we use it

We use your information to respond to you, to have a loan officer follow up, and to send the information you requested. We contact you by phone or text only as allowed by the consent you give on the form.

Who receives it

Form submissions are stored with our website host, Netlify, and sent to our customer relationship management system so a loan officer can follow up. We may use a spam protection service, Cloudflare Turnstile, which processes technical information about your visit. We do not sell your information, and we do not use third-party advertising trackers on this site.

Analytics

We use Google Analytics 4 to understand how the site is used, such as page views, calculator use, and form submissions. Google Analytics uses cookies and collects technical information about your device and visit.

Your choices

You can ask us to update or delete your information, or stop contacting you, by calling (704) 815-0500.

Changes

If this policy changes, we will update this page and its date.